Q. Is the cost for services covered by my health plan?
A. Depending on your coverage and the services required, some of the costs may be covered by your health plan. You will have to ask your health plan provider for details or we will assist you with finding the information you need.
Q. Can I pick the services I want?
A. Yes, you certainly can pick and choose the services that you want. You are the customer and you tell us what to do!
Q. Are your employees insured and bonded?
A. Yes, all our employees are screened so that they can be bonded and insured.
Q. Do I get to pick the person looking after me?
A. Yes, if you do not like the match we made you can help us in finding a better employee match.
Q. Are all your employees nurses?
A. Some are nurses, some are designated health professionals and some are trained caregivers. We match the staff’s training to best fit your needs.
Q. Are your employees trained?
A. Yes, our employees have specific training in a health discipline or have been trained internally through the Alternative Care Essentials, LLC training program. Our staff is encouraged to continue their education and training throughout their tenure with us.
Q. What happens if my caregiver gets sick?
A. You have a choice of canceling the appointment or allowing us to send a replacement caregiver.
Q. Is Alternative Care Essentials LLC’s service only available in the home?
A. No, we can provide our services to you whether you live at home or a complex or a health care facility.